FAQ

1. How long does it take to receive my order? Our total delivery time is 3 to 7 business days. This includes 0 to 2 business days for order processing and 3 to 5 business days for transit.

2. Is shipping free? Yes, we proudly offer Free Shipping on all orders within the United States.

3. Do you offer international shipping? Currently, we only ship within the United States and do not offer international shipping.

4. What is your return policy? We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging. Please note that we do not accept returns beyond the 45-day window.

5. Is there a restocking fee for returns? No, there is no restocking fee. Returns are completely free of charge for items that meet our return criteria.

6. What should I do if my item arrives damaged? If your order arrives damaged, please take clear photos of the damaged item and packaging, and contact our customer service team within 7 days of delivery with your order number.

7. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email containing a tracking number to monitor your package’s journey.

8. What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery. All transactions are processed securely.

9. Do you store my credit card information? No, we prioritize your security. All transactions are processed through secure, PCI-compliant payment gateways, and we do not store any of your full credit card information on our servers.

10. Can I change my shipping address after placing an order? If your order has not yet shipped, please contact us immediately to request a correction. We are not responsible for orders shipped to incorrectly provided addresses once they have left our facility.

11. How can I contact you if I have more questions? You can reach out to us at:

  • Phone: +1 (661) 948-1860

  • E-Mail: info@granicyssquare.com

  • Address: 43040 20th St E, Lancaster, CA 93535, United States